Digital onboarding in India has crossed an irreversible threshold. For banks and NBFCs, Video KYC (VCIP) is no longer a “digital initiative”, it is core regulatory infrastructure. Whether you are onboarding retail depositors, borrowers, merchants, or gig workers, the quality of your Video KYC stack directly impacts regulatory compliance, fraud exposure, cost per onboarding, and customer conversion.
This guide is written for banking and NBFC leaders evaluating or re-evaluating Video KYC providers in India. It goes beyond feature checklists to examine compliance maturity, operational efficiency, AI capability, and long-term scalability.
What Is Video KYC (VCIP) in India?
Video KYC, officially known as Video-based Customer Identification Process (V-CIP) in India, has become a digital identity verification solution that removes the need to visit financial institutions in person. The Reserve Bank of India (RBI) now accepts this method as a valid alternative to face-to-face verification, making it equal to traditional in-branch KYC processes.
V-CIP lets banks and financial institutions check customer identities through secure, live video calls. The process involves a real-time audio-visual session between customers and authorized representatives of the regulated entity (RE). Customers show their identity documents to the camera for verification during these sessions.
Video KYC does more than just add convenience. It provides a strong defense against modern fraud attempts that target traditional paper-based methods. Fraudsters used to take advantage of weaknesses in old verification systems by creating fake documents or stealing identities. The real-time, interactive nature of Video KYC stops these threats directly.
Banks can implement Video KYC in India through two main methods:
- Assisted Video KYC: Customers connect to a live video call with a verification officer who helps them verify documents and answers questions. The system records the entire session for auditing. This human-guided approach helps resolve any verification issues quickly.
- Unassisted Video KYC: This automated VKYC method uses AI-powered prompts to help customers capture documents and answer questions without human help. The system runs facial recognition and document authenticity checks automatically.
RBI regulations apply equally to both methods, though each offers a different customer experience. Most banks use both approaches based on account types and verification needs.
Recent RBI changes now allow Video KYC to reactivate inactive bank accounts or unclaimed deposits, making the service more available.
How We Evaluated Video KYC Providers
Here’s our evaluation framework at a glance. Key points considered were:
- Compliance is table stakes, not a differentiator
- AI depth determines scalability and cost, not UI polish
- Fraud resistance matters more than approval speed in lending-heavy flows
- Operational metrics (agent productivity, retries) reveal real performance
- Security and audits should be provable, not promised
| Evaluation Area | What We Looked At | Why It Matters for Banks & NBFCs |
|---|---|---|
| RBI VCIP Compliance | Live interaction, geo-tagging, time stamps, recordings, audit logs | Compliance risk always sits with the regulated entity |
| AI vs Agent Dependency | % AI-cleared cases, manual intervention points | Drives cost-to-serve and scalability |
| Liveness & Fraud Detection | Spoof resistance, replay detection, FAR/FRR balance | Prevents downstream fraud losses |
| Operational Scalability | Peak load handling, session stability, auto-scaling | Impacts onboarding TAT and revenue |
| Agent Productivity | Sessions per agent/day, handling time, rework rates | Direct impact on ops efficiency |
| Security & Data Access | Encryption, vendor access controls, audit logs | Data breaches are regulatory events |
| System Integrations | LOS/LMS/CBS integration, APIs, callbacks | Reduces manual ops and audit friction |
| BFSI Track Record | Bank/NBFC clients, audit experience | Predictability > experimentation |
| Commercial Model | Pricing transparency, retry costs, exit readiness | Avoids hidden long-term costs |
| Pilot Performance | Real outcomes vs demo claims | Demos don’t reflect production reality |
This evaluation framework mirrors how banks and NBFCs are actually assessed by regulators and internal audit teams, not how vendors pitch themselves.
Top 8 Video KYC Providers in India (2026)
We analyzed dozens of providers and found these eight video KYC solutions leading India’s financial services sector. Each addresses different verification challenges with distinct strengths.
1. HyperVerge
HyperVerge’s Video KYC offering is AI-first by design, built around computer vision models trained specifically on Indian identity documents, faces, and real-world onboarding conditions.
Key Video KYC capabilities
- Advanced liveness detection: Detects spoofing attempts such as video replays, masks, printed photos, and screen injections.
- Face match accuracy: High-confidence facial matching between live user and ID document image.
- Low-bandwidth optimisation: Performs reliably even in poor network conditions, reducing call drops.
- AI-assisted agent flows: Agents intervene only when AI confidence falls below thresholds.
- RBI VCIP controls: Built-in geo-tagging, time stamping, session recording, and audit logs.
Operational impact for banks/NBFCs
- Higher agent productivity due to automation
- Lower false rejects compared to rule-based systems
- Strong compliance posture without heavy manual oversight
Want to see how this works? Sign up for HyperVerge Video KYC to experience their verification process with minimal setup time.
2. Signzy
Signzy positions Video KYC as part of a broader RegTech and digital onboarding platform, rather than a standalone verification tool.
Key Video KYC capabilities
- Workflow-driven VCIP execution: Rule-based checks aligned to RBI requirements.
- Agent-assisted verification: Human agents play a central role in document and face verification.
- Document OCR & validation: Extracts and validates PAN, Aadhaar (offline), and other IDs.
- Compliance rule engines: Ensures mandatory steps cannot be skipped.
- Audit trails: Maintains logs suitable for regulatory inspection.
Operational impact
- Strong governance and process control
- Easier internal audits and compliance reviews
3. IDfy
IDfy combines AI verification with significant human-in-the-loop operations, making it operationally robust across diverse customer profiles.
Key Video KYC capabilities
- Live agent-led Video KYC: Agents conduct and approve sessions.
- AI support layers: Face match, OCR, and liveness used as decision aids.
- Fallback handling: Manual review for edge cases.
- Scalable ops teams: Designed to handle large onboarding spikes.
Operational impact
- Consistent outcomes across risk segments
- Better handling of complex or low-confidence cases
4. Authbridge
AuthBridge approaches Video KYC from a traditional enterprise compliance perspective.
Key Video KYC capabilities
- Strict VCIP process adherence
- Agent-led verification
- Strong document validation
- Enterprise-grade audit documentation
- Integration with background verification workflows
Operational impact
- High trust among regulators and auditors
- Lower compliance risk perception
5. Cashfree
Cashfree Secure ID offers Video KYC as part of an API-centric onboarding suite.
Key Video KYC capabilities
- SDK-based Video KYC flows
- Basic liveness and face match
- Fast API integration
- Developer-friendly documentation
Operational impact
- Quick go-live
- Easy integration into fintech stacks
6. Shufti Pro
Shufti Pro brings international identity verification expertise to India’s VCIP framework.
Key Video KYC capabilities
- AI + human verification
- Support for international IDs
- Cross-border compliance handling
Operational impact
- Useful for NRI or global customer onboarding
7. KYC Hub
KYC Hub offers modular identity orchestration, with Video KYC as one component.
Key capabilities
- Configurable workflows
- Multiple verification methods
- Flexible integrations
8. Kwik.ID
Kwik.ID focuses on fast, compliant Video KYC for Indian BFSI players.
Key capabilities
- RBI VCIP-aligned flows
- AI-assisted checks
- Cost-efficient pricing
Comparing the Top Video KYC Providers
| Provider | RBI VCIP Maturity | AI Automation | BFSI Adoption | Key Strength |
|---|---|---|---|---|
| HyperVerge | Very High | High | Banks, NBFCs | AI accuracy + compliance |
| Signzy | High | Medium–High | Banks | RegTech workflows |
| IDfy | High | Medium | NBFCs | Ops scalability |
| AuthBridge | High | Medium | Banks | Enterprise trust |
| Cashfree Secure ID | Medium–High | Medium | NBFCs | API-first |
| Shufti Pro | Medium | Medium | Global fintech | International coverage |
| KYC Hub | Medium | Medium | Enterprises | Modular workflows |
| Kwik.ID | Medium | Medium | NBFCs | Speed |
Here’s how India’s leading video KYC providers stack up against our evaluation criteria. This side-by-side analysis helps you match providers to your specific business needs.
Want to test these capabilities? Sign up for HyperVerge Video KYC to experience a solution handling 10 lakh monthly calls.
No single provider dominates every category. Your choice depends on priorities: compliance requirements, accuracy needs, cost constraints, or implementation speed.
How to Choose the Right Video KYC Provider
Choosing a Video KYC partner is not a vendor selection exercise. It is a regulatory, operational, and fraud-risk decision with multi-year consequences. For banks and NBFCs, a weak choice shows up later as regulatory observations, higher fraud losses, agent inefficiency, and poor customer conversion.
Here’s a practical evaluation framework tailored to RBI-regulated institutions.
1. Start With Compliance Depth, Not Feature Count
Most Video KYC providers claim “RBI VCIP compliant.”
Very few can prove compliance under regulatory scrutiny.
What to evaluate
- Can the provider map each RBI VCIP requirement to a system control?
- Are geo-tagging, time stamps, and session recordings mandatory by design?
- Are audit logs immutable and easily retrievable?
- Has the solution been reviewed in RBI or internal bank audits?
How to test
- Ask for anonymised audit artefacts
- Request VCIP flow documentation
- Involve compliance teams early in demos
Risk if ignored
- Regulatory observations
- Forced vendor replacement mid-cycle
- Reputational damage
2. Understand AI vs Agent Dependency (This Drives Cost at Scale)
At low volumes, all Video KYC solutions look similar.
At scale, agent dependency becomes the single largest cost and bottleneck.
What to evaluate
- What percentage of cases are fully AI-cleared?
- When does an agent intervene?
- Can AI confidence thresholds be configured?
- How are edge cases routed?
Why it matters
- Higher automation → lower per-KYC cost
- Better AI → fewer false rejects
- Reduced agent fatigue and errors
Red flag
- Vendors unable to quantify AI vs agent split
3. Evaluate Liveness & Spoof Resistance, Not Just Face Match
Face matching alone is insufficient in India’s fraud landscape.
Modern fraud involves:
- Video replays
- Screen injections
- Mask attacks
- Deepfake attempts (increasingly common)
What to evaluate
- Types of liveness detection used (active vs passive)
- Ability to detect presentation attacks
- Performance under low bandwidth and poor lighting
- False accept vs false reject trade-offs
How to test
- Ask for real fraud scenarios, not lab demos
- Review metrics over large production volumes
4. Assess Operational Scalability Under Peak Load
Festive seasons, campaign launches, or credit surges can multiply onboarding volumes overnight.
What to evaluate
- Concurrent session limits
- Latency under peak load
- Auto-scaling capabilities
- Agent capacity planning tools
Why it matters
- Dropped sessions increase abandonment
- Delays impact TAT and revenue recognition
Red flag
- “We scale manually” responses
5. Examine Security Architecture & Data Access Controls
For banks and NBFCs, data exposure risk sits with the institution, not the vendor.
What to evaluate
- End-to-end encryption (in transit + at rest)
- Who can access customer video recordings?
- Is vendor access logged and restricted?
- Infrastructure security (e.g., DDoS protection, isolation)
Questions to ask
- Can the vendor see or export customer PII?
- How is data deleted post retention period?
- How are breaches handled contractually?
6. Integration Fit With Core Banking & Lending Systems
Video KYC cannot exist in isolation.
What to evaluate
- SDK and API maturity
- LOS/LMS/CBS integration capability
- Web + mobile compatibility
- Case status webhooks and callbacks
Why it matters
- Broken integrations increase ops overhead
- Manual reconciliation introduces risk
7. Measure Agent Productivity Impact Explicitly
A strong Video KYC partner should improve frontline productivity, not just meet compliance.
Metrics to track
- KYC sessions per agent per day
- Average handling time
- Approval vs rejection ratios
- Manual rework rates
What good looks like
- Clear productivity uplift benchmarks
- Configurable workflows to optimise throughput
8. Evaluate Vendor Maturity in BFSI, Not Just Technology
A technically strong vendor without BFSI maturity can still fail in production.
What to evaluate
- Existing bank/NBFC clients
- Experience with audits and regulatory questions
- Change management and rollout support
- Incident response maturity
Why it matters
- Regulatory environments penalise experimentation
For CXOs and risk leaders, the right Video KYC partner should:
- Survive regulatory scrutiny
- Scale without operational drag
- Reduce fraud exposure
- Improve unit economics
- Integrate cleanly into the trust stack
Conclusion
Video KYC is no longer about “digital onboarding speed”. It is about regulatory resilience, fraud containment, and operational leverage.
For banks and NBFCs, the right provider is not the cheapest — it is the one that:
- Scales without breaking compliance
- Improves agent productivity
- Reduces downstream fraud
- Survives regulatory scrutiny
Choosing a Video KYC partner today is a 3–5 year infrastructure decision, not a tactical vendor swap.
Want to see these capabilities in action? Sign up for HyperVerge Video KYC to experience how these features work in practice with minimal integration time.
