How True Balance Is Powering Financial Inclusion with a 3-Minute Loan Journey, Enabled by HyperVerge

Industry: Fintech (Lending)

Location: India

Spokesperson: Souparno Bagchi, COO, True Balance

When Souparno Bagchi talks about money, he rarely uses the word loan first.

For him, it’s about need: a medical bill, a family emergency, a roof that leaks during the monsoon.

“Most of our customers aren’t buying their next iPhone,” he says. “They just need help, fast.”

True Balance’s journey from payments to purpose

The company began with a perpetual wallet product that built trust with over four million monthly active users. But as that user base grew, customers asked for something more.

Across India’s vast landscape, a critical economic reality persists: millions of individuals in tier-2 and tier-3 towns, earning modest incomes, have little access to fair, fast credit when life demands it. These are the teachers, shopkeepers, gig workers, and small entrepreneurs: people with legitimate needs but limited options.

True Balance saw this gap not as a market opportunity, but as a mission to democratize financial access.

So the team pivoted. Within a few years, lending became the mainstay, growing fivefold while staying 100% digital.

Today, the platform:

• Covers 97% of India’s pin codes
• Has over 80% borrowers in tier-2 and tier-3 towns
• Disburses over 3 lakh loans every month

Borrowers are typically 22 to 40 years old, seeking loans for non-discretionary needs. That focus has built strong customer trust and repeat usage. 

Tech that became the bridge between inclusion and compliance

With growth came a challenge: every loan requires flawless KYC and video KYC to meet RBI regulations.

“It’s a fiduciary responsibility,” Souparno says. “We do payments and lending, but building a world-class VKYC solution isn’t our core business.”

Yet here lay the tension: regulatory requirements, while necessary, could become friction points. Every application needed verification, every step needed to be bulletproof. True Balance was processing over 100,000 applications daily. The challenge wasn’t just compliance; it was making compliance invisible to the customer.

Ease of use and efficiency were critical. “VKYC is a mandatory step, but to the customer it’s a speed bump,” he adds. “The experience had to be intuitive and quick.”

The team needed a technology partner who understood this duality: strict compliance without sacrificing the customer experience. They needed a partner who could handle massive scale, operate in low-connectivity regions, and deliver results in minutes, not hours.

For customers facing real exigencies like a medical emergency, unexpected business loss, or family crisis, those minutes matter profoundly.

That’s where HyperVerge entered the picture.

The partnership with HyperVerge represented something fundamental: a shared understanding that technology exists to solve human problems.

The results spoke for themselves:

• Overall processing time dropped 40–45%
• The VKYC step itself now takes under three minutes on a happy path
• Parallel underwriting and alternate-data models bring the entire loan journey to under five minutes.

But technology was only part of the win.

The road ahead: “Finance for All” at scale

True Balance sees itself at an inflection point with its lending business having scaled 5X in the last four-plus years, disbursing over three lakh unique loans monthly.

But beyond the metrics lies a deeper transformation: thousands of families gained access to credit they deserved. Teachers could handle medical emergencies. Small entrepreneurs could weather business disruptions. Communities got a real financial safety net.

Looking ahead, True Balance envisions incorporating advanced AI and generative AI technologies to strengthen underwriting precision and create deeply personalized customer engagement. The company is expanding beyond lending into insurance and other financial products, always with the same north star: extending genuine opportunity to India’s underserved.

At its core, True Balance’s journey isn’t about technology adoption. It’s about how the right technology, deployed by people with a genuine purpose, can dismantle economic barriers and reshape opportunity.

Technology alone doesn’t create inclusion. But when technology is designed to serve a mission, when it removes friction rather than creating it, and when it scales access rather than limiting it, it becomes transformative.

With HyperVerge as their technology ally, True Balance is building a future where Finance for All is not just a vision, but an operational reality.

For millions of Indians in tier-2 and tier-3 towns, that difference is everything.

Finance for All isn’t a distant future for True Balance. It’s happening right now, three minutes at a time. Learn how technology can accelerate your lending mission. Schedule a demo now.