A Benchmark Analysis of Video KYC Performance for Indian Financial Institutions
Volume is no longer the only metric that matters. Audit resilience and conversion efficiency are equally important. This benchmark evaluates and identifies which operational models and architectural choices are delivering:
> Higher high-value customer capture
> Lower audit exposure
> Reduced per-session cost
> Stronger fraud resistance
And it highlights where performance gaps are quietly eroding margin. Take a look at measurable standards for how Video KYC should perform in 2026.
Download the Full ReportWhat’s inside?
HyperVerge analyzed data from over 10 million vKYC verifications to help you move past "dashboard noise." This report strips away the fluff to focus on the three metrics that actually define the health of your digital onboarding:
The 3G Reality
Why customer network issues—not agent error—is your biggest killer of conversion, and how to fix it.
Industry Benchmarks
Accurate E2E conversion and success rates for Credit Cards, Lending, and Savings accounts.
Operational Best Practices
Ideal call durations (AHT) and the "Sweet Spot" for re-attempt rates.
“The speed and accuracy of the tech platform are paramount, particularly since our customers face exigencies. Before HyperVerge, the process took several minutes, but now it’s below three minutes. This change has been a game-changer for us.”
Souparno Bagchi
Ex-COO
Benchmark your performance against the industry leaders.
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