HyperVerge Identity Verification Platform

Why settle for less?

Leading enterprises have partnered with HyperVerge for video KYC
solution, achieving:

10 Lakhs

Calls per month

200+

Agent calls per day

95%+

Call Conversions

Challenges with
existing Video KYC solutions

Reduced operational costs with HyperVerge

Increased Operational Costs

Heavy workload on agents during calls lead to fewer attended calls and driving up operational costs.

Reduce customer Drop-Offs with HyperVerge

High Customer Drop-Offs

Extended waiting times and lengthy call durations result in significant customer drop-offs.

Better reporting and analytics with HyperVerge

Limited Insights on Performance

Lack of real-time reporting and analytics hampers effective monitoring of agent performance.

SOLUTION

Agent led VKYC

Dynamic and frictionless verification process with live agent support.

HyperVerge VKYC process

Pre-qualifier

Following checks are performed before the video call to eliminate friction during the call

  • •PAN verification
  • •Aadhaar eKYC
  • •CKYC

Fraud Checks:

  • •Name Match
  • •Date of Birth
  • •Aadhaar Match

customer traffic management with HyperVerge

Traffic Management

Customer can choose to wait for the agent or schedule a call

Queue position and wait time are shared with customer to reduce drop-offs

Custom filters with priority routing

Maximised customer engagement using custom images/videos in waiting room

video call with HV

Video Call

Randomized checks using verification codes for faster call completion

Automated PAN capture, cropping and PAN match to speed up the process

Liveness, deepfake checks and face match are also performed during the call

Customise steps like capturing signature / other docs

VCIP Portal HyperVerge

VCIP Portal

Central platform for logging and auditing

Configure shifts, slots and holidays to your convenience

Real time analytics dashboard to monitor agent performance

Agent-less Video KYC

Customer Verification Without Agent Intervention

OTP Verificatio

Video OTP Verification

Automatically approve OTPs read aloud by customers to make SEBI-compliant demat account onboarding quick and smooth

Pre-Issuance Verification Call (PIVC)

Pre-Issuance Verification Call (PIVC)

Verify policy details with customers before issuing insurance to meet IRDAI compliance and build trust.

Digital Lending Agreement

Digital Lending Agreement

Record loan agreement terms on video to ensure transparency and reduce future disputes in digital lending

Telecommunications

Telecommunications

Verify identity for online SIM purchases with a 10-second video where customers state their name, date of birth, and a random OTP.

FEATurES

How we help you
maximize conversions

Get a Free Demo
Eliminate frauds with HyperVerge

Eliminate frauds

Automatically detect deepfakes and liveness frauds during the video call

Simplify scheduling

Simplify scheduling

Leverage traffic management systems and scheduler for efficient performance

Empower with intelligent AI

Empower with intelligent AI

Drive agent success with AI powered information extraction

Simple and clean UI

Simple and clean UI

Reduce cognitive load for agents for easier decision making

Monitor performance

Monitor performance

Track the agent's performance through a comprehensive analytics dashboard

Maximize productivity

Maximize productivity

Save cost, time and reduce manual efforts

Why choose
HyperVerge?

HyperVerge VKYC Solution

Extra Features

Support multiple workflows

Support multiple workflows

Customer nudge through WhatsApp/SMS

Customer nudge through WhatsApp/SMS

Custom filters with priority routing

Custom filters with priority routing

Automatic progressive dialer for incoming calls

Automatic progressive dialer for incoming calls

HyperVerge ONE

For seamless, compliant onboarding & activation.

Book a demo
HyperVerge ONE
HyperVerge One

Increase Conversion Rates

HyperVerge One

Reduce go live time by 5x

HyperVerge One

Instant Conversion Insights

HyperVerge One

No-code Workflow Orchestration

HyperVerge One

Simplify vendor management

HyperVerge One

Custom UI to match your branding

Go-live with HyperVerge in 4 easy steps

1
2
3
4
Schedule Call with HyperVerge

Schedule a discovery call to understand your existing onboarding process and requirements

Personalized demo with HyperVerge

Conduct a personalized demo to showcase how HyperVerge’s Video KYC solution addresses your pain points

Best solution with HyperVerge

Implement a customized solution that integrates seamlessly with your existing workflows

HyperVerge analytics dashboard

Monitor, measure, and optimize the solution using our real-time analytics dashboard.

Customers love HyperVerge!

clientLogo

How IndMoney launched Video KYC in just 9 days with HyperVerge

HyperVerge as a partner is highly agile, with very high speed of execution.

Ashish Kashyap

Ashish Kashyap

Founder and CEO, IndMoney

Frequently
asked Questions

Still have questions?
Connect with our friendly team

Chat with our team
HyperVerge Support

How long does the go-live process take while using HyperVerge’s online video KYC service?

The go-live process for video KYC solution takes 5 days to complete.

How can HyperVerge’s video KYC solution help in optimizing the incoming video call requests at peak times?

HyperVerge has a traffic management engine which is responsible to manage traffic in the flow. In cases where the customer inflow is greater than the number of calls that can be catered to with the current agent capacity, then the customer is nudged towards scheduling the call and not added in the live queue.

While using the video KYC solution, if a customer drops off due to internet issues, is there a way to reconnect and resume with the process?

In case of drop off while using HyperVerge’s video KYC solution, the following steps can be taken to reconnect and resume with the process:

1. Customer Drop Off:

  • In case a customer drops off from the call, the agent is shown a pop up where he can choose to either end the call or wait for the customer to join back.

  • If the agent waits for the customer, then he can also trigger notifications to the customer to join back again.

  • If the agent ends the call however, the customer can still come back on the same link and be a part of the waiting queue to be served again (maybe by the same or some other agent).


2. Agent Drop Off:

  • In case an agent drops off from the call, the customer is shown a pop up where he can choose to either end the call or wait for the agent to join back.

  • If the customer waits for the agent, then the customer would be served as soon as the agent is back again.

  • If the customer ends the call then he can join the queue again using the same link to be served by other available agents.

Latest Blogs

The latest news, updates and more about KYC industries & related market resources from our team.

View more Blogs
Breaking Down the New RBI Amendments to the KYC Master Direction May 29, 2023

Breaking Down the New RBI Amendments to the KYC Master Direction

Compliance is no longer a mere cost but a critical aspect of business operations. Organizations must adapt to...

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Video KYC and Financial Inclusion: Building the Future of India’s KYC Story March 24, 2020

Video KYC and Financial Inclusion: Building the Future of India’s KYC Story

What does Video KYC mean for banks, NBFCs, and others in finance. What to look for in a...

ID Verification & KYC, Industry 11 min read
RBI’s Amendments to Master KYC Guidelines: Navigating On-Ground Challenges June 23, 2023

RBI’s Amendments to Master KYC Guidelines: Navigating On-Ground Challenges

Compliance is no longer a mere cost but a critical aspect of business operations. Organizations must adapt to...

ID Verification & KYC 11 min read