Onboard more users, faster:
Higher Shorter video Lower operational 
Powering the world’s best enterprises
Why settle for less?
Leading enterprises have partnered with HyperVerge for video KYC
solution, achieving:
10 Lakhs
Calls per month
200+
Agent calls per day
95%+
Call Conversions
Challenges with
existing Video KYC solutions
Increased Operational Costs
Verify bank account details and match entered name with account holder name.
High Customer Drop-Offs
High Customer Drop-Offs Extended waiting times and lengthy call durations result in significant customer drop-offs.
Limited Insights on Performance
Lack of real-time reporting and analytics hampers effective monitoring of agent performance.
SOLUTION
Dynamic and frictionless verification process
with live agent support.
Following check are performed before the video call to eliminate friction during the call
Fraud Checks:
Customer can choose to wait for the agent or schedule a call
Queue position and wait time are shared with customer to reduce drop-offs
Custom filters with priority routing
Maximised customer engagement using custom images/videos in waiting room
Randomized checks using verification codes for faster call completion
Automated PAN capture, cropping and PAN match to speed up the process
Liveness, deepfake checks and face match are also performed during the call
Customise steps like capturing signature / other docs
Central platform for logging and auditing
Configure shifts, slots and holidays to your convenience
Real time analytics dashboard to monitor agent performance
Customer Verification Without Agent Intervention
Automatically approve OTPs read aloud by customers to make SEBI-compliant demat account onboarding quick and smooth
Verify policy details with customers before issuing insurance to meet IRDAI compliance and build trust.
Record loan agreement terms on video to ensure transparency and reduce future disputes in digital lending
Verify identity for online SIM purchases with a 10-second video where customers state their name, date of birth, and a random OTP.
FEATurES
Seamlessly customize and adapt your workflow.
Amplify customer interactions for Video KYC across any channel like Whatsapp, Gmail, Slack etc.
Drive agent success with AI powered information extraction.
Reduce cognitive load for agents for easier decision making.
Leverage traffic management systems & scheduler for efficient performance.
Save cost, time and reduce manual efforts.
For seamless, compliant onboarding & activation.
Increase Conversion Rates
Reduce go live time by 5x
Instant Conversion Insights
No-code Workflow Orchestration
Simplify vendor management
Custom UI to match your branding
Schedule a discovery call to understand your existing onboarding process and requirements
Conduct a personalized demo to showcase how HyperVerge’s Video KYC solution addresses your pain points
Implement a customized solution that integrates seamlessly with your existing workflows
Monitor, measure, and optimize the solution using our real-time analytics dashboard.
Ashish Kashyap
Founder and CEO, IndMoneyHow long does the go-live process take while using HyperVerge’s online video KYC service?
The go-live process for video KYC solution takes 5 days to complete.
How can HyperVerge’s video KYC solution help in optimizing the incoming video call requests at peak times?
HyperVerge has a traffic management engine which is responsible to manage traffic in the flow. In cases where the customer inflow is greater than the number of calls that can be catered to with the current agent capacity, then the customer is nudged towards scheduling the call and not added in the live queue.
While using the video KYC solution, if a customer drops off due to internet issues, is there a way to reconnect and resume with the process?
In case of drop off while using HyperVerge’s video KYC solution, the following steps can be taken to reconnect and resume with the process:
1. Customer Drop Off:
In case a customer drops off from the call, the agent is shown a pop up where he can choose to either end the call or wait for the customer to join back.
If the agent waits for the customer, then he can also trigger notifications to the customer to join back again.
If the agent ends the call however, the customer can still come back on the same link and be a part of the waiting queue to be served again (maybe by the same or some other agent).
In case an agent drops off from the call, the customer is shown a pop up where he can choose to either end the call or wait for the agent to join back.
If the customer waits for the agent, then the customer would be served as soon as the agent is back again.
If the customer ends the call then he can join the queue again using the same link to be served by other available agents.
The latest news, updates and more about KYC industries & related market resources from our team.
May 29, 2023Breaking Down the New RBI Amendments to the KYC Master Direction
Compliance is no longer a mere cost but a critical aspect of business operations. Organizations must adapt to...
March 24, 2020Video KYC for Financial Inclusion and Growth – Two Birds With One Stone
What does Video KYC mean for banks, NBFCs, and others in finance. What to look for in a...
June 23, 2023RBI’s Amendments to Master KYC Guidelines: Navigating On-Ground Challenges
Compliance is no longer a mere cost but a critical aspect of business operations. Organizations must adapt to...
